Refund policy

7-day guarantee

Every purchase on Marketplace comes with a 7-day refund guarantee. If a product isn't what its description said, doesn't work, or you can't access it, you can ask for a refund within 7 days of paying.

How to ask

• Sign in to your account with the email you used to pay. If you paid without an account, create one with that email first.
• Next to the purchase, choose “Request a refund” and tell us what went wrong.
• The Marketplace team reviews every request, usually within 2 business days, and you see the decision in your account.

When a refund is approved

We refund the full amount you paid to the card or payment method you used. Banks usually show it within 5 to 10 business days. Access to the product's files ends when the refund is made.

When a request can be declined

• The request arrives after the 7-day guarantee.
• The purchase was already refunded, or the payment is being disputed with your bank.
• There are signs of abuse, such as repeated purchases and refunds of the same products.

If we decline a request, we tell you why in your account.

Questions

Please ask us before disputing a payment with your bank: a refund through Marketplace is faster and doesn't affect the seller unfairly.